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Product FAQ

Grip-iT

It will fit these official controllers:
PlayStation® 4 PS4, PS4 Slim, PS4 Pro, i.e. DualShock® 4 DS4
PlayStation® 3 PS3 i.e. DualShock® 3 DS3
Xbox One®, Xbox One® S
Xbox 360®
Nope. The difference in height of the Grip iTs will be insubstantial. They are designed to increase performance whilst maintaining the original ergonomics of the controller.

Yes they are eSports recommended and only to be used on the right and left thumbsticks and shoulder buttons i.e. R2 L2/RT LT buttons.

Not at all. When installed correctly, the grips fit snugly and will not move around.

Just the packaging. The actual Grip iT covers are all original and no different.
The Bulk Pack comes in a small sealed bag and a branding card. You can also mix and match Grip iT colors with the Bulk Pack.
The Retail Pack comes in factory-sealed retail pack and is only available in Black/Blue color combination.
See the difference here.
In a 4-pack, you get 4 individual Grip-iTs which will fit 2 controllers (4 thumbsticks).
In a 6-pack, you get 6 individual Grip-iTs which will fit 3 controllers (6 thumbsticks).
Yes. For those of you who have latex allergies, don't worry, the grips are latex-free.

Trigger Treadz

It will fit these official controllers:
PlayStation® 4 PS4, PS4 Slim, PS4 Pro, i.e. DualShock® 4 DS4
PlayStation® 3 PS3 i.e. DualShock® 3 DS3
Xbox One®, Xbox One® S
Xbox 360®
Not at all. They are fitted with quality 3M™ adhesive backings and stick very well. It is however important before installation to ensure the triggers are clean and free from any dirt, grime, or sweat to ensure the best adhesion.
Each pack comes with four (4) individual Trigger Treadz, so it will be enough for two (2) controllers.
If peeled carefully then they can be removed with no residue. Any slight residue left can normally be cleaned off easily with a multi-surface, non-abrasive polish or a alcohol-free wipe. However, once fitted we hope you love the advantage and don't remove them! :)


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Shipping & Handling

Grip-iT Australia Delivery Fees

All orders are dispatched from Carlton 2218 NSW, Australia in 1 business day.

AUSTRALIA:
(1) Regular Post (FREE): 2-6 business days
(2) Priority Post (AUD1.50): 1-4 business days
(3) Express Post (AUD6.00): 1-2 business days

REST OF THE WORLD:
(1) Regular Airmail International (AUD2.95): 8-12 business days
(2) Standard International with Tracking (AUD17.95 New Zealand / AUD19.95 Rest of the World): 5-8 business days

Delivery times vary, please check Australia Post's ETA here: Domestic (Australia) / International (Worldwide)

FAQ

Unfortunately not. We do not have a physical storefront, and cannot offer pick up services.
P.O. Box: Yes we most certainly do, and you will receive them as usual.

Parcel Locker: Yes we do! However, our packages are sent in envelopes and therefore Australia Post will forward them to your assigned postal/residential address instead. This will add an additional 1-2 business days to the delivery time. We advise that you use a regular address instead to avoid this delay.
Please wait at least until after the estimated delivery time frame before contacting us as postage delays do occur. However if you've waited longer, please email gripitaustralia@gmail.com with your order number and we'll help you out. Rest assured we'll always ensure you receive your order!



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Returns & Warranty

We will gladly replace defective products as per Australian Consumer Law.
Send us a picture of the defect within 30 days of receiving the product, and we will send you a replacement. Refunds and returns are not available if you simply change your mind. 

Read more about your consumer rights from the ACCC here.

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